Privacy Policy

Privacy Notice

Who we are
Arvato Financial Solutions Limited, 24 George Square, Glasgow, G2 1EG (Company No. SC223606)

If you have any questions in relation to this privacy policy or how we use your personal data you can contact our Data Protection Officer using the following details:

Tel: 0141 221 4567

Purpose and legal basis of processing
We process your personal data for the purposes of contacting you on behalf of our client(s) in order to assist you in reaching a mutually agreeable arrangement for the repayment of your outstanding balance. The legal basis for processing your personal data is set out in Article 6 (1) (b) of The General Data Protection Regulation as follows:

“Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”

Who we share your data with
We may share your personal data with the following recipients or categories of recipients:

Information we collect from our website
We do not automatically collect any personal information from you through our Website. However our servers do automatically collect data relating to the type of browser and operating system that you are using, along with the domain name of your internet service provider. Please note that we are not able to identify you from this information.

We will only collect personal information about you through our Website if you choose to provide this to us, for example by creating an account or making a payment.

Cookies contain limited amounts of data sent by a Website to a computer or device; these cookies are then stored on the computer or device.

Our cookies do not contain any information that identifies you personally, but they allow us to recognise you when you use our Website and allow our website to function as intended.

If you do not want to accept a cookie when you visit our Website, you should be able to change the settings in your browser to disable this function, but there might be sections of the Website that you are unable to access or may not work correctly

Storing your information
We will only use and store your information for as long as it is required and for the purposes it was collected for; this depends upon the information in question, what it is being used for and the legal and regulatory requirements applicable to our firm.  Typically this will not exceed 6 years from the date on which we close your account.

When making a payment via this site, your card details are submitted securely and directly to our contracted payment services provider which handles all payment transactions on our behalf, as appointed by us from time to time and who are committed to remain compliant with the Payment Card Industry’s Data Security Standard (Level 1).

Your Rights
You have the right to request the following:

Absence of Statutory or Contractual Obligation
You are under no legal or contractual obligation to provide us with your personal information.

Automated Decision Making and Profiling
We may use the personal data that we hold on you to conduct automated decisions and profiling, this may include the best times to contact you and as previously mentioned you have the right to object. We do not believe that these decisions will have either a legal effect or significant impact on you, however we will continue to monitor our processes and policies.