If you have already set up a settlement plan with us, you should select the “Make a one-off payment” option. Please click here to be redirected to this selection.
03 Numbers - Calls cost no more than calls to geographic numbers (01 or 02) and are included in inclusive minutes.
02 Numbers - Calls charged at geographic rate and are included in inclusive minutes.
0800 numbers - Calls from UK landlines are free. Mobile charges may vary
0844 571 / 0844 472 / 0844 493 numbers - Calls cost 7p per minute plus your phone company's access charge
0844 894 numbers - Calls cost 5p per minute plus your phone company's access charge
*Please check with your service provider for exact costs. Calls from abroad may cost significantly more. Details correct as of 01 July 2015
As part of our card payment validation we will process a transaction for £1, dependent on whether your card provider is signed up for certain payment card scheme rules. This does not actually charge your card; the £1 will stay in your account. This transaction is carried out to ensure that the card details provided are valid, however this £1 amount may not be immediately available for use on your account as the time taken to return it to available funds is determined by your card provider.
If you are setting up a plan where the first payment is to be taken at a future date, and your card provider is not yet signed up for new payment scheme rules, then the £1 needs to be in your account on the day on which you set up the plan. If it is not, then you may get an error message saying that the card is invalid.
For more information, please visit our Free Debt Advice page.