Complaints Policy

Occasionally we get things wrong, but it's about how we put them right. In the event of any dissatisfaction please email us complaints@arvatofs.com

If you are dissatisfied with the resolution of the complaint, you may be able to refer it to the Financial Ombudsman service in the UK. Further information on the ombudsman service can be found on their website at the following locations http://www.financial-ombudsman.org.uk(UK)

At Arvato if you have a complaint, we want to know about it. We want your experience of AFS to be fair and positive. If something goes wrong we want to put it right, for you and for future customers.

If you need to know more about how to make a complaint, please view our complaints leaflet below.

Complaints Leaflet

Why are we changing our name?

EP Financial Solutions is a trading style of Everyday People Financial Solutions Limited. Arvato Financial Solutions UK (AFS UK) was acquired by Everyday People Financial Corp’s wholly-owned UK subsidiary on the 1st of November 2023.

What customers should know?

Customers of AFS UK do not need to change anything; our telephone numbers will remain the same.
The AFS website and email addresses will still be accessible and contain any information needed after the 18th. Your AFS website login details will continue to work for the new branded site.
Our bank details have not changed, payments will continue as normal; however, following the brand change, payments on your statements will change in the future from ‘Arvato FS’ or ‘Arvato Financial Solutions’ to ‘EP Financial Solutions’ or ‘EP Financial’.

Who are Everyday People?

Everyday People is a revenue cycle management consolidator founded on the belief that everyone deserves a second chance to reestablish and build credit and have access to affordable credit options. Headquartered in Edmonton, Alberta Canada with operations in Canada and the UK. Everyday People are changing the way revenue cycle management agencies work by enhancing our client services with affordable financial products and literacy programs.

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