Occasionally we get things wrong, but it's about how we put them right. In the event of any dissatisfaction please email us contactus@arvato.com
If you are dissatisfied with the resolution of the complaint, you may be able to refer it to the Financial Ombudsman service in the UK. Further information on the ombudsman service can be found on their website at the following locations http://www.financial-ombudsman.org.uk(UK)
This page provides information about the complaints we have received for the period 01 January 2018 to 30 June 2018.
At Arvato Financial Solutions (AFS) if you have a complaint, we want to know about it. We want your experience of AFS to be fair and positive. If something goes wrong we want to put it right, for you and for future customers.
If you need to know more about how to make a complaint, please view our complaints leaflet below.
The table below provides details about the number of complaints we have received in context with the number of accounts held, the number of complaints opened and closed and how many we upheld.
Firm name: Arvato Financial Solutions Ltd
Period covered in this return: 01 January 2018 – 30 June 2018
Brands/trading names covered: AFS, Arvato Financial Solutions
|
Number of complaints opened by volume of business |
||
|
Product / service grouping |
Provision (at reporting period end date) |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
|
Banking and credit cards |
N/A |
N/A |
0 |
0 |
N/A |
N/A |
N/A |
N/A |
|
Home finance |
N/A |
N/A |
0 |
0 |
N/A |
N/A |
N/A |
N/A |
|
Insurance and pure protection |
N/A |
N/A |
0 |
0 |
N/A |
N/A |
N/A |
N/A |
|
Decumulation and pensions |
N/A |
N/A |
0 |
0 |
N/A |
N/A |
N/A |
N/A |
|
Investments |
N/A |
N/A |
0 |
0 |
N/A |
N/A |
N/A |
N/A |
|
Credit related |
2.6 per 1000 accounts / loans |
N/A |
637 |
645 |
N/A |
N/A |
35% |
N/A |