Please note that with effect from 18th December, we are changing our name to EP Financial Solutions. To find out more, click here.

Complaints Policy

Occasionally we get things wrong, but it's about how we put them right. In the event of any dissatisfaction please email us

If you are dissatisfied with the resolution of the complaint, you may be able to refer it to the Financial Ombudsman service in the UK. Further information on the ombudsman service can be found on their website at the following locations

At Arvato if you have a complaint, we want to know about it. We want your experience of AFS to be fair and positive. If something goes wrong we want to put it right, for you and for future customers.

If you need to know more about how to make a complaint, please view our complaints leaflet below.

Why are we changing our name?
What customers should know?
Who are Everyday People?