Why Have We Contacted You?

If you have received communication from us, by phone or by post, then it most likely concerns a debt you have with one of our clients. It is now our responsibility to make contact with you and help you take steps to repay the outstanding balance in a way that suits your current financial situation.

You are not alone. There are currently more than eight million people in debt in the UK. We are here to help; our experienced team will treat you withfairness, understanding and compassion to find the right outcome for your current circumstances.

Take a positive step using the self-service tools on this website or call our experienced team who are waiting to assist you.

Our Field Agents

Attempts to make contact with customers via our office based collection methods – phone, email, SMS, RISE, etc. - do not always realise the immediate results we are hoping for. When this happens we send one of our specialist field agents to visit the customer to discuss the current financial situation with them and seek to establish a solution to maximise the chances of recovering the monies owed. This field visit process is generally the last resort before taking further action against the customer, which may include a requirement for legal action or warrant of execution.

Our field agents and managers all receive comprehensive training, and assessment to ensure they are conversant with our field services processes and procedures. Agents are also trained on specific client requirements, compliance and most importantly, they are equipped with the right knowledge and skills to Treat Customers Fairly. Specific forms of training and assessment can be developed to meet the clients’ requirements. Given the nature of our business many of our customers are likely to be dealing with difficult situations and are therefore at a heightened risk of vulnerability. We draw on a wide range of sources of information and guidance to ensure that the best possible outcomes are achieved for customers in potentially vulnerable situations.

The field collection service we provide includes live customer re-connection, pre-disconnection, warrants, affordability assessment, occupancy and status verification visits. We adhere to industry best practice field standards and technologies - for example, our handheld devices allow real-time location, voice, data and image recording.

RISE

A more convenient method to interact with customers.

RISE is a secure customer interaction platform which offers customers a more convenient method to interact with a business compared to traditional communication methods.

For more information, please visit www.my-rise.com.